What to Expect

We’re here to help.

CRNexus was built by our crisis call center for your crisis call center.

We want to work with you to customize the solution to fit your needs. Whether you need better billing capabilities, more accurate data processing, or more detailed billing and reports, our goal is to help you with that so you can continue to provide the services your community needs.

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What to Expect

  • Getting Started

    Consulting and expertise for any level of complexity.

    Whether you’re a small contact center with just one or two phone lines or a large call center with more than 20 services, we’ll schedule an intensive discovery meeting to get to know your specific needs and identify precisely how CRNexus can help.

  • Implementation

    Customized design to fit your needs.

    We’ll look at your existing systems and processes, find out what you feel is most urgent to fix, and discuss what’s not working for you now. We’ll give you a demo of the data, reporting, and dashboard management capabilities in CRNexus and discuss how we can start producing good data and documentation that works for you.

  • Training

    Onboarding and training to ensure success.

    We know firsthand that the success of a tool like CRNexus relies heavily on adequate training and onboarding. We’ll put it all together with training sessions for your various staff roles and user types to make sure they know how to get the most out of all the features available to them.

  • Support

    Partners in building and implementation.

    We’ll work alongside your team every step of the way to ensure that CRNexus is implemented correctly to meet the needs of your service and technical environment. We’ll review issue logs and talk through status updates to fix any glitches and provide ongoing support from the initial build through data migration and go-live launch.