Resilient Arizona Crisis Counseling Program to Provide Free and Confidential Support and Connections to Resources for Arizona Residents Impacted by COVID-19

June 24, 2020

New Bilingual Statewide Program Accessible via 2-1-1 Arizona 


Tempe, Arizona, [June 24, 2020] – In partnership with the Arizona Department of  Health Services (ADHS) and the Arizona Health Care Cost Containment System  (AHCCCS) and made possible by Federal Emergency Management Agency Grant  funding, Crisis Response Network (CRN) announces that the new Resilient  Arizona Crisis Counseling Program launched on July 22, 2020, to provide 100%  free and confidential support and connections to resources for Arizona residents  impacted by the COVID-19 Pandemic. 

Accessible via CRN’s existing 2-1-1 statewide information and referral phone  number, the Resilient Arizona Crisis Counseling Program is a bilingual (English  and Spanish), federally-funded program that will connect callers to crisis  counseling providers in their area throughout the state of Arizona.

The mission of Resilient Arizona CCP is to assist individuals and communities in  recovering from the psychological effects of the Coronavirus pandemic through  crisis counseling services which include community-based outreach, emotional  support and educational services. 

Crisis counseling seeks to prevent the onset of diagnosable disorders by helping  individuals understand they are experiencing common reactions to extraordinary  occurrences. All services are provided at no cost and are available to anyone who  has been impacted by the pandemic. These services are provided in safe,  accessible telephonic and virtual locations. Services can be provided in a group  setting or one-on-one and include supportive crisis counseling, education,  development of coping skills, and connection to appropriate resources. 

Crisis counselors help enhance social and emotional connections to others in the  community, and promote effective coping strategies and resilience. The  counselors also work closely with community organizations to familiarize  themselves with available resources to then refer and connect individuals and  families to other necessary services. 

Crisis counseling services for the Resilient Arizona Crisis Counseling Program will  be provided by the following organizations: 

  • Crisis Preparation and Recovery (CPR) 
  • Empact – Suicide Prevention Center 
  • Family Involvement Center (FIC) 
  • La Frontera Center 
  • The Guidance Center (TGC) 
  • RI International

While counseling provider hours will vary, bilingual live-answer service on 2-1-1 is  available from 8 a.m. to 8 p.m. seven days per week. On July 1, 2020, new  funding from the Arizona Department of Economic Security will allow 24/7  operation of bilingual live-answer service on the statewide line.   

Further information on the Resilient Arizona Crisis Counseling Program can be  accessed through its website,

“On behalf of CRN, I want to express our sincere gratitude to the Arizona  Department of Health Services and the Arizona Health Care Cost Containment  System for the opportunity to provide access to these potentially life-saving crisis  counseling services to Arizona residents affected by the COVID-19 pandemic  through 2-1-1,” said Justin Chase, President/CEO of Crisis Response Network.  “We are also very grateful to the crisis counseling providers with whom we are  working in this important program.” 

This publication was made possible by Grant number FEMA-4524-DR-AZ. The  views expressed in these materials do not necessarily reflect the official policies or  contractual requirements of the Arizona Health Care Cost Containment System  (AHCCCS), Department of Health and Human Services, and Department of  Homeland Security; nor does mention of trade names, commercial practices, or  organizations imply endorsement by the U.S. Government.

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