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Live operator service to end on August, 13, 2026. Resource database will still be updated and accessible via 211arizona.org and interactive voice response system at 2-1-1. |
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FOR IMMEDIATE RELEASE
PHOENIX, June 15, 2026 – After years of serving as Arizona’s trusted connection point for health and human services, Solari Crisis & Human Services announced today that live-answer 211 Arizona services will conclude on August 13, 2026, due to the absence of sustainable state funding to support continued operations. Beginning on August 14, 2026, community members will continue to have access to 211 Arizona’s online resource directory and automated phone system, but live-answer services provided by trained specialists in English and Spanish will no longer be available. This difficult decision follows the exclusion of 211 Arizona funding from the State of Arizona’s fiscal year 2027 budget, leaving the program without the resources necessary to continue operating at its current level. “For years, 211 Arizona has served as a lifeline for individuals and families seeking help during some of life’s most challenging moments,” said Justin Chase, Chief Executive Officer of Solari Crisis & Human Services. “While we are incredibly proud of the impact this service has had across our state, we are deeply saddened that sustainable funding was not secured to allow live-answer services to continue. Every day, our team helped people navigate housing instability, food insecurity, utility assistance, healthcare access, transportation needs, and countless other challenges. Those needs remain, even as this chapter comes to a close.” Since assuming stewardship of 211 Arizona in 2017, Solari has worked to ensure Arizonans could access accurate information and compassionate support when they needed it most. 211 Arizona Impact Highlights Throughout its history, 211 Arizona has connected individuals, families, veterans, older adults, and vulnerable populations to critical services in communities across the state. The program has also played a vital role during emergencies, public health crises, and extreme weather events, helping residents access timely information and support. While the transition marks the end of live-answer services, Solari remains committed to supporting Arizona communities through its broader portfolio of programs, including 988 Suicide & Crisis Lifeline services, Peer Support Warm Line, Be Connected veteran support line and other programs designed to inspire hope and improve lives. Community members seeking information and referrals after August 13, 2026, may continue to access the 211 Arizona online resource database at 211arizona.org or call 2-1-1 to access the automated system. Solari extends its sincere gratitude to the dedicated 211 Arizona staff members, community partners, nonprofit organizations, government agencies, and supporters who helped make the live-answer services possible over the years. “The story of 211 Arizona is ultimately a story about people helping people,” Chase added. “We are grateful for every specialist who answered a call, every partner who provided services, and every individual who trusted us to help them find their next step. While we are disappointed to see live-answer services come to an end, we remain committed to advocating for accessible pathways to care and support for all Arizonans.” # # # Solari Crisis & Human Services is a nonprofit organization dedicated to inspiring hope and improving lives through human connection and innovation. Solari operates crisis response and resource connection services that help individuals and families access care, support, and pathways to well-being. Learn more at www.Solari-inc.org |