USA Today: When a person is having a mental health crisis, every second counts.
Solari Crisis & Human Services, a Tempe-based nonprofit organization, offers customized solutions that can answer crisis calls in less than 10 seconds. It’s why the organization is a trusted leader in the crisis and human services space.
Established in 2007, Solari provides innovative software and accurate data management systems for organizations across the country. This not only ensures that crisis calls are answered promptly, but it also improves an organization’s data integrity and streamlines the reporting process.
Solari’s operators answer crisis calls in less than 10 seconds.
In some states, calls to 988 – the national suicide and crisis lifeline – can have up to a 40-second wait before someone picks up. That’s too long to wait for someone who is having a mental health crisis.
In Alabama, 45% of 988 mental health crisis calls have gone unanswered, according to Kaiser Family Foundation data. In Arizona, it is 11.4% –– and that’s because all of the state’s 988 calls go through Solari.
Solari’s compassionate operators answer calls in an average of less than 10 seconds.
“When you call 988, you will connect with a trained and caring professional who is ready to talk to you,” said Justin Chase, Solari CEO. “It can be the difference between life and death.”
Each of Solari’s solutions is custom-built for an organization’s operations. Solari offers crisis consulting services that include comprehensive evaluation and assessment, data-driven programs, and strategic planning for the long term. Solutions also include mobile crisis dispatch services to dispatch mobile crisis teams when in-person services are needed.
Solari has one of the largest crisis call centers by volume in the country. Its locations in Arizona and Oklahoma receive more than 50,000 calls combined each month. More important, however, 75% of callers report feeling better after talking with a Solari representative and can remain in their home with a plan of what steps to take next.
Solari employees know they make a difference every day.
Employees have the satisfaction of knowing that they are saving lives.
“Our employees are inspiring hope in our communities, and they find a deep connection to their work because they know every day that they are helping people and often saving lives,” said Cassie Villegas, Solari senior director of contact center operations and clinical services. The organization’s culture and benefits are also among the reasons that Solari is a top workplace.
A comprehensive benefits package has multiple options, and the 401(k) includes a generous match. Employees also receive 13 paid holidays, generous PTO accrual, tuition reimbursement and student loan forgiveness. There’s also an on-site fitness room and on-site fresh vending.
The organization’s welcoming culture includes an employee orientation on the first day, followed by one to three weeks of training. Good work is also recognized. There’s a kudos program – peer-to-peer and leader-to-staff – that provides reward points for employees to purchase items.
Work-life balance is also important at Solari. Employees receive stipends of $1,000 to use toward their home workspace, and they are given two wellness days each year – time away from work to focus on their own personal wellness.
Solari also launched a new employee assistance program that provides 25 sessions per year to speak to a counselor for guidance on personal matters.
“Our employees own the success of our organization, and because of their passion for their vital work and their compassion for others, they make Solari a top workplace,” said Chase.
Learn more about careers at Solari.
If you are struggling or know someone who is, please call 988.